What happens when plans change.

1. Guest cancellations

When a guest cancels, the refund amount depends on the cancellation policy selected by the host for that listing. The host's policy is shown on the listing page and at checkout before payment.

2. Platform default tiers

Unless a host chooses a different policy, the default cancellation terms are:

• More than 48 hours before the booking: full refund of the booking subtotal.
• Between 24 and 48 hours before the booking: 50% refund of the booking subtotal.
• Less than 24 hours before the booking: no refund of the booking subtotal.

Cleaning fees, service fees and security deposits may be handled separately.

3. Host cancellations

If a host cancels a confirmed booking, the guest receives a full refund. The cancellation is recorded in the host's reliability history and may affect search ranking, eligibility to host and account status.

4. Cleaning and service fees

Cleaning fees may be refunded in full if no booking took place. The non-refundable service fee is retained by PoolSpaces to cover processing costs. Security deposits are returned separately if no damage claim is made.

5. Extenuating circumstances

We may override a cancellation policy in cases such as documented emergencies, severe weather, or other circumstances outside a guest's or host's control. Documentation may be required.

6. Changes to a booking

Date, time, duration or guest-count changes must be agreed by the host through the platform. The cancellation policy applies to any change treated as a cancellation.