Privacy Policy
How we handle your information.
This policy explains what personal data we collect, why we collect it, who we share it with, and the choices you have.
How PoolSpaces works
We are a marketplace that facilitates bookings and payments between guests and hosts. We do not own, operate, staff or supervise any pool.
Hosts are independent owners or authorised operators. They are responsible for their premises, equipment, compliance and the condition of the space during a booking.
Guests are responsible for their own group, supervising children, following host rules and using the pool at their own risk.
1. Data controller
PoolSpaces is the data controller for personal information collected through the platform. Contact details for privacy questions are listed at the end of this policy.
2. Information we collect
- Account information: name, email, phone number, profile photo and identity documents.
- Booking details: dates, times, guest counts, payment history and communication.
- Listing information: photos, descriptions, address and verification documents.
- Device and usage data: IP address, browser type, device identifiers and activity logs.
3. How we use information
We use personal data to operate the platform, process bookings and payments, verify identities, provide support, prevent fraud, improve our services and comply with legal obligations.
4. Sharing with hosts and guests
Limited information is shared between guests and hosts when a booking is confirmed. Exact addresses are only shared with confirmed guests. Host identity and listing details are visible to guests.
5. Cookies and analytics
We use cookies and similar technologies to keep you signed in, understand how the platform is used and improve the experience. You can manage cookies through your browser settings.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict or export your personal data. Contact us to exercise these rights.
7. Data retention
We keep personal data as long as necessary for the purposes described, including legal, tax, accounting and dispute-resolution requirements.
8. Security
We use technical and organisational measures to protect personal data. No system is completely secure, and we cannot guarantee absolute security.
9. Contact
For privacy questions, contact findpoolspaces@gmail.com.
Legal review required
This section is a working draft. Final legal language, jurisdiction-specific clauses and compliance wording must be reviewed and approved by qualified legal counsel before publication.
Relevant to: PoolSpaces, Guests, Hosts
- Map each data-processing purpose to a lawful basis under applicable privacy law.
- Add specific data-subject rights for Zambia and any other served jurisdictions.
- Confirm retention periods and cross-border transfer safeguards.
- Review cookie consent and third-party processor disclosures.